:: APP PRIVACY POLICY ::
|
|
|
:: Shelter From the Rain App Privacy Policy ::
Location: Savannah, Georgia | Chatham County
Shelter From the Rain, Inc. (“Shelter From the Rain,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you use the Shelter From the Rain community mobile application (“App”) or contact us about the App.
The App helps adult mothers, caregivers, community members, and participating community partners connect, communicate, and locate supportive programs and resources.
By using the App, you acknowledge the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, do not use the App.
1. Information We CollectThe information we collect depends on how you use the App and which features you choose to use.
A. Account and Profile InformationWhen you create or maintain an account, we may collect:
B. Community Partner InformationIf you apply for or manage a community-partner account, we may collect:
We use this information to evaluate and manage community-partner participation. Approval as a community partner does not guarantee or endorse a partner’s services. Community Partner profile information may be visible to App users.
C. Communications and Community ContentWhen you use community or messaging features, we may collect and store:
Posts submitted to public or community areas may be visible to other users. Messages intended as private are not publicly displayed, but they will be stored and may be accessed by authorized personnel when reasonably necessary for safety, moderation, technical support, legal compliance, or enforcement of our Terms and Conditions.
Do not submit government identification numbers, financial-account information, medical records, or other highly sensitive information through community posts or messages.
D. Program and Resource InformationIf you request assistance, join a program, register for an event, or use a referral feature, we may collect ans store:
Certain programs may use a separate application, consent form, or privacy notice. If a separate notice applies, we will provide it when the information is collected. Profile information will be visible to other App users.
E. Information About ChildrenThe App is intended only for adults age 18 and older. We do not knowingly permit children to create accounts.
Adult users may voluntarily provide limited information about their children when requesting family resources. This may include a child’s age range, clothing size, school-grade range, or general resource needs.
Users should not post a child’s:
We may remove information about a child when we reasonably believe it is unnecessary, inappropriate, unauthorized, or unsafe.
F. Sensitive InformationDepending on how you use the App, information you voluntarily provide may reveal sensitive details concerning:
Please share only information necessary for your request. Community posts and member messages should not be used to send medical records or other highly sensitive documents.
G. Device and Usage InformationWhen you use the App, we and our service providers may automatically collect:
H. App PermissionsDepending on the features you choose, the App may request permission to access:
Unless clearly disclosed and affirmatively enabled, the App does not continuously track or store your precise location.
I. Information From Other SourcesWe may receive information from:
2. How We Use InformationWe may use information to:
3. How We Disclose InformationWe may disclose information in the following circumstances.
A. At Your DirectionWe may disclose information when you request or authorize us in writing to do so, such as when you:
B. Community Features
Your username, profile image, general location or service area, account type, posts, comments, and other profile details you designate as visible may be displayed to other users.
Do not post information you want to keep confidential.
C. Community Partners
We may share information with a community partner when you request its services, ask for a referral, communicate with the partner through the App, or otherwise authorize the disclosure.
Community partners are generally independent organizations. Their collection and use of information outside the App are governed by their own privacy policies and practices.
We do not authorize partners to use App information for unrelated marketing, unlawful discrimination, surveillance, or unauthorized solicitation.
D. Service Providers
We may disclose information to vendors that help us operate the App or our programs, including providers of:
E. Safety and Legal Compliance
We may preserve or disclose information when we reasonably believe doing so is necessary to:
F. Organizational Transactions
If Shelter From the Rain is involved in a merger, reorganization, transfer of assets, collaboration, or similar organizational transaction, information may be disclosed as part of that transaction, subject to applicable law and appropriate safeguards.
G. Aggregate or Deidentified Information
We may use and disclose information that has been aggregated or reasonably deidentified so it cannot be linked to a particular person.
For example, we may report how many users accessed a category of resources or participated in a program. We will not attempt to reidentify properly deidentified information except as permitted by law to test our deidentification methods.
4. Sale of Personal Information and Advertising
Shelter From the Rain does not sell personal information for money.
We do not use sensitive personal information for targeted advertising, and we do not knowingly sell or share personal information about children.
The App is not intended to display behaviorally targeted third-party advertising.
If these practices change, we will update this Privacy Policy and provide any notices, choices, or consent required by law before beginning the new practice.
5. Communications and Notifications
We may send:
We may continue sending essential account, legal, safety, and service-related notices while your account remains active.
Message and data rates may apply to text messages, depending on your mobile carrier and plan.
6. Data Retention
We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy and as required by law, including to:
Retention periods vary depending on the type and sensitivity of information.
When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it. Some information may remain temporarily in backups or be retained when required by law, necessary for safety, or needed to establish or defend legal claims.
Community content shared with others may remain in their possession even after you delete your account. We may retain a record of removed content or enforcement actions where reasonably necessary for safety and compliance.
7. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, loss, misuse, alteration, and disclosure.
These safeguards may include:
If you believe your account or information has been compromised, contact us immediately at [email protected].
If a qualifying data breach occurs, we will provide notice as required by applicable law.
8. Your Choices and Privacy Rights
Depending on your location and applicable law, you may have the right to:
To submit a privacy request or request account deletion, contact [email protected]. Please include enough information for us to understand and process your request.
We may need to verify your identity before completing a request. We may deny or limit a request where permitted by law, including when information must be retained for safety, fraud prevention, legal compliance, or the rights of another person.
We will not unlawfully discriminate against you for exercising an applicable privacy right.
An authorized agent may submit a request on your behalf where permitted by law. We may require proof of the agent’s authority and verification of your identity.
9. Children’s Privacy
The App is intended only for people age 18 and older. We do not knowingly collect personal information directly from children through child-created accounts.
If we learn that a child has created an account or directly submitted personal information without appropriate authorization, we may suspend the account and delete the information, subject to legal, safety, and reporting obligations.
If you believe a child has provided personal information through the App, contact us at [email protected].
Limited information that an adult provides about a child while seeking family resources will be handled as described in this Privacy Policy. Adults should provide only the minimum information reasonably necessary.
10. Consumer Health and Other Sensitive Data
The App is not a healthcare provider and is not intended to serve as a medical-record system.
Information you voluntarily provide while discussing counseling, pregnancy, disability, wellness, domestic violence, or other resource needs may be considered sensitive or consumer health data under some laws.
We do not sell consumer health data. We do not use consumer health data for targeted advertising. We use and disclose this information only as reasonably necessary to:
11. Third-Party Links and Services
The App may link to community-partner websites, maps, forms, social-media platforms, donation processors, event-registration services, app stores, or other third-party services.
We do not control the privacy or security practices of independent third parties. This Privacy Policy does not govern information you provide directly to them.
Review a third party’s privacy policy before submitting personal or sensitive information.
12. App Stores and Mobile Platforms
If you download the App through Apple, Google, or another app store, that platform may collect information about your download, device, purchases, or use under its own privacy policy.
Your device manufacturer, operating-system provider, and mobile carrier may also collect information independently of Shelter From the Rain.
13. Users Outside Georgia
Shelter From the Rain is based in Savannah, Georgia, United States. Information collected through the App may be processed and stored in the United States.
If you use the App from another jurisdiction, your information may be transferred to a location whose privacy laws differ from those in your location. Where required, we will apply appropriate protections and honor applicable privacy rights. Any disputes under this agreement or related to the app are subject to Georgia law and jurisdiction.
14. Changes to This Privacy PolicyWe may update this Privacy Policy as the App, our programs, or applicable laws change.
The revised policy will display a new “Last updated” date. If a change materially affects how we collect, use, or disclose personal information, we will provide reasonable notice through the App, by email, or through another appropriate method.
Where required by law, we will obtain consent before applying a materially different practice to information previously collected.
15. Contact UsQuestions, concerns, complaints, privacy requests, and account-deletion requests may be directed to:
Shelter From the Rain, Inc.
P.O. Box 24195
Savannah, GA 31403
Email: [email protected]
Telephone: 912-232-5860
The App helps adult mothers, caregivers, community members, and participating community partners connect, communicate, and locate supportive programs and resources.
By using the App, you acknowledge the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, do not use the App.
1. Information We CollectThe information we collect depends on how you use the App and which features you choose to use.
A. Account and Profile InformationWhen you create or maintain an account, we may collect:
- Your name;
- Email address;
- Telephone number;
- Username and password or other login credentials;
- Profile photograph;
- City, state, ZIP code, or general service area;
- Communication preferences;
- Account type, such as mother, caregiver, community member, or community partner;
- Information about your interests, resource needs, or preferred programs; and
- Any other information you choose to include in your profile.
B. Community Partner InformationIf you apply for or manage a community-partner account, we may collect:
- Your name, title, and business contact information;
- Your organization’s legal and public names;
- Business address and service areas;
- Website and social-media information;
- Employer Identification Number, registration number, or business-license information;
- Nonprofit status, licenses, certifications, accreditations, and insurance information;
- Descriptions of programs, services, eligibility requirements, and fees;
- Professional references;
- Background-check and safeguarding-policy information;
- Conflict-of-interest disclosures;
- Information concerning relevant sanctions, investigations, litigation, or disciplinary actions; and
- Documents submitted to verify your organization or services.
We use this information to evaluate and manage community-partner participation. Approval as a community partner does not guarantee or endorse a partner’s services. Community Partner profile information may be visible to App users.
C. Communications and Community ContentWhen you use community or messaging features, we may collect and store:
- Posts, comments, replies, and reviews;
- Direct or private messages;
- Photographs and other uploaded materials;
- Reports, complaints, and safety concerns;
- Communications with community partners;
- Support requests and communications with our staff; and
- Information about how users interact with posts, messages, or resources.
Posts submitted to public or community areas may be visible to other users. Messages intended as private are not publicly displayed, but they will be stored and may be accessed by authorized personnel when reasonably necessary for safety, moderation, technical support, legal compliance, or enforcement of our Terms and Conditions.
Do not submit government identification numbers, financial-account information, medical records, or other highly sensitive information through community posts or messages.
D. Program and Resource InformationIf you request assistance, join a program, register for an event, or use a referral feature, we may collect ans store:
- The program, event, or resource requested;
- Eligibility-related information;
- Household size or general family information;
- Appointment or participation information;
- Referral status;
- Resource preferences;
- Feedback about services; and
- Other information needed to respond to your request.
Certain programs may use a separate application, consent form, or privacy notice. If a separate notice applies, we will provide it when the information is collected. Profile information will be visible to other App users.
E. Information About ChildrenThe App is intended only for adults age 18 and older. We do not knowingly permit children to create accounts.
Adult users may voluntarily provide limited information about their children when requesting family resources. This may include a child’s age range, clothing size, school-grade range, or general resource needs.
Users should not post a child’s:
- Full legal name;
- Precise location;
- School or daily schedule;
- Contact information;
- Government identification number;
- Medical records;
- Financial information; or
- Images or information that may threaten the child’s privacy, safety, or dignity.
We may remove information about a child when we reasonably believe it is unnecessary, inappropriate, unauthorized, or unsafe.
F. Sensitive InformationDepending on how you use the App, information you voluntarily provide may reveal sensitive details concerning:
- Health or mental health;
- Pregnancy or parenting status;
- Disability;
- Housing instability;
- Financial hardship;
- Benefits or assistance needs;
- Domestic violence or personal safety;
- Religious beliefs;
- Race or ethnic origin; or
- Other personal circumstances.
Please share only information necessary for your request. Community posts and member messages should not be used to send medical records or other highly sensitive documents.
G. Device and Usage InformationWhen you use the App, we and our service providers may automatically collect:
- Internet Protocol address;
- Device type and model;
- Operating system and App version;
- Device or advertising identifiers, where permitted;
- Language and time-zone settings;
- Login times and access dates;
- Pages, screens, links, and features used;
- Referring information;
- Crash reports, diagnostics, and performance data; and
- Security and fraud-prevention information.
H. App PermissionsDepending on the features you choose, the App may request permission to access:
- Camera: To take a profile photo or upload permitted content;
- Photo library: To select a profile photo or other permitted image;
- Notifications: To send messages, program updates, safety notices, reminders, or resource announcements; and
- Location: To display nearby resources if a location-based feature is offered.
Unless clearly disclosed and affirmatively enabled, the App does not continuously track or store your precise location.
I. Information From Other SourcesWe may receive information from:
- Community partners;
- Professional references;
- Public government, licensing, or nonprofit databases;
- Event and program registration providers;
- Authentication, hosting, security, and technical service providers;
- Other users who submit a report or referral; and
- Publicly available sources used for partner verification.
2. How We Use InformationWe may use information to:
- Create, authenticate, and manage accounts;
- Provide community, messaging, partner, program, and resource features;
- Personalize resource recommendations or App content;
- Process requests for assistance, referrals, events, or programs;
- Evaluate and verify community partners;
- Communicate about accounts, services, programs, resources, and events;
- Send notifications selected or permitted by the user;
- Respond to questions, support requests, complaints, and safety reports;
- Moderate content and enforce our Terms and Conditions;
- Protect children, users, partners, staff, volunteers, and the community;
- Detect, investigate, and prevent fraud, abuse, security incidents, and illegal activity;
- Maintain, test, troubleshoot, and improve the App;
- Develop aggregate or deidentified reports about program reach and community needs;
- Comply with laws, court orders, contracts, grants, and reporting obligations;
- Establish, exercise, or defend legal claims; and
- Carry out other purposes disclosed when information is collected or with your consent.
3. How We Disclose InformationWe may disclose information in the following circumstances.
A. At Your DirectionWe may disclose information when you request or authorize us in writing to do so, such as when you:
- Publish a community post;
- Send a message to another user or partner;
- Request a referral;
- Register for a partner’s service;
- Share your profile; or
- Ask us to contact an organization on your behalf.
B. Community Features
Your username, profile image, general location or service area, account type, posts, comments, and other profile details you designate as visible may be displayed to other users.
Do not post information you want to keep confidential.
C. Community Partners
We may share information with a community partner when you request its services, ask for a referral, communicate with the partner through the App, or otherwise authorize the disclosure.
Community partners are generally independent organizations. Their collection and use of information outside the App are governed by their own privacy policies and practices.
We do not authorize partners to use App information for unrelated marketing, unlawful discrimination, surveillance, or unauthorized solicitation.
D. Service Providers
We may disclose information to vendors that help us operate the App or our programs, including providers of:
- Cloud hosting and data storage;
- App development and maintenance;
- Authentication and account management;
- Email, text messaging, and push notifications;
- Analytics and performance monitoring;
- Security, fraud prevention, and content moderation;
- Customer or technical support;
- Event registration and form processing; and
- Professional legal, accounting, insurance, or auditing services.
E. Safety and Legal Compliance
We may preserve or disclose information when we reasonably believe doing so is necessary to:
- Comply with applicable law, legal process, court order, or government request;
- Protect a person from immediate or serious harm;
- Report or investigate suspected child abuse, adult abuse, exploitation, trafficking, fraud, threats, or other unlawful activity;
- Contact emergency services, law enforcement, child or adult protective services, or other appropriate authorities;
- Protect the rights, safety, property, and security of users, partners, Shelter From the Rain, or the public;
- Enforce our Terms and Conditions; or
- Establish, exercise, or defend a legal claim.
F. Organizational Transactions
If Shelter From the Rain is involved in a merger, reorganization, transfer of assets, collaboration, or similar organizational transaction, information may be disclosed as part of that transaction, subject to applicable law and appropriate safeguards.
G. Aggregate or Deidentified Information
We may use and disclose information that has been aggregated or reasonably deidentified so it cannot be linked to a particular person.
For example, we may report how many users accessed a category of resources or participated in a program. We will not attempt to reidentify properly deidentified information except as permitted by law to test our deidentification methods.
4. Sale of Personal Information and Advertising
Shelter From the Rain does not sell personal information for money.
We do not use sensitive personal information for targeted advertising, and we do not knowingly sell or share personal information about children.
The App is not intended to display behaviorally targeted third-party advertising.
If these practices change, we will update this Privacy Policy and provide any notices, choices, or consent required by law before beginning the new practice.
5. Communications and Notifications
We may send:
- Account and security notices;
- Responses to support requests;
- Program, resource, and event updates;
- Community or partner messages;
- Safety and policy notices;
- Service announcements; and
- Other communications you request or authorize.
We may continue sending essential account, legal, safety, and service-related notices while your account remains active.
Message and data rates may apply to text messages, depending on your mobile carrier and plan.
6. Data Retention
We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy and as required by law, including to:
- Maintain an active account;
- Provide requested programs and resources;
- Meet legal, grant, insurance, accounting, and reporting requirements;
- Resolve disputes;
- Investigate safety or policy violations;
- Prevent fraud and repeat abuse;
- Maintain security; and
- Enforce agreements.
Retention periods vary depending on the type and sensitivity of information.
When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it. Some information may remain temporarily in backups or be retained when required by law, necessary for safety, or needed to establish or defend legal claims.
Community content shared with others may remain in their possession even after you delete your account. We may retain a record of removed content or enforcement actions where reasonably necessary for safety and compliance.
7. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, loss, misuse, alteration, and disclosure.
These safeguards may include:
- Access controls;
- Authentication measures;
- Encryption where appropriate;
- Secure hosting;
- Software maintenance;
- Vendor oversight;
- Staff training; and
- Incident-response procedures.
If you believe your account or information has been compromised, contact us immediately at [email protected].
If a qualifying data breach occurs, we will provide notice as required by applicable law.
8. Your Choices and Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request access to personal information we maintain about you;
- Request correction of inaccurate information;
- Request deletion of your account or personal information;
- Withdraw consent where processing is based on consent;
- Opt out of certain nonessential communications;
- Request information about categories of data collected or disclosed;
- Appeal certain privacy-request decisions; or
- File a complaint with an appropriate regulatory authority.
To submit a privacy request or request account deletion, contact [email protected]. Please include enough information for us to understand and process your request.
We may need to verify your identity before completing a request. We may deny or limit a request where permitted by law, including when information must be retained for safety, fraud prevention, legal compliance, or the rights of another person.
We will not unlawfully discriminate against you for exercising an applicable privacy right.
An authorized agent may submit a request on your behalf where permitted by law. We may require proof of the agent’s authority and verification of your identity.
9. Children’s Privacy
The App is intended only for people age 18 and older. We do not knowingly collect personal information directly from children through child-created accounts.
If we learn that a child has created an account or directly submitted personal information without appropriate authorization, we may suspend the account and delete the information, subject to legal, safety, and reporting obligations.
If you believe a child has provided personal information through the App, contact us at [email protected].
Limited information that an adult provides about a child while seeking family resources will be handled as described in this Privacy Policy. Adults should provide only the minimum information reasonably necessary.
10. Consumer Health and Other Sensitive Data
The App is not a healthcare provider and is not intended to serve as a medical-record system.
Information you voluntarily provide while discussing counseling, pregnancy, disability, wellness, domestic violence, or other resource needs may be considered sensitive or consumer health data under some laws.
We do not sell consumer health data. We do not use consumer health data for targeted advertising. We use and disclose this information only as reasonably necessary to:
- Provide a feature or resource you request;
- Complete an authorized referral;
- Address a safety concern;
- Operate and secure the App;
- Meet legal obligations; or
- Carry out another purpose with your consent.
11. Third-Party Links and Services
The App may link to community-partner websites, maps, forms, social-media platforms, donation processors, event-registration services, app stores, or other third-party services.
We do not control the privacy or security practices of independent third parties. This Privacy Policy does not govern information you provide directly to them.
Review a third party’s privacy policy before submitting personal or sensitive information.
12. App Stores and Mobile Platforms
If you download the App through Apple, Google, or another app store, that platform may collect information about your download, device, purchases, or use under its own privacy policy.
Your device manufacturer, operating-system provider, and mobile carrier may also collect information independently of Shelter From the Rain.
13. Users Outside Georgia
Shelter From the Rain is based in Savannah, Georgia, United States. Information collected through the App may be processed and stored in the United States.
If you use the App from another jurisdiction, your information may be transferred to a location whose privacy laws differ from those in your location. Where required, we will apply appropriate protections and honor applicable privacy rights. Any disputes under this agreement or related to the app are subject to Georgia law and jurisdiction.
14. Changes to This Privacy PolicyWe may update this Privacy Policy as the App, our programs, or applicable laws change.
The revised policy will display a new “Last updated” date. If a change materially affects how we collect, use, or disclose personal information, we will provide reasonable notice through the App, by email, or through another appropriate method.
Where required by law, we will obtain consent before applying a materially different practice to information previously collected.
15. Contact UsQuestions, concerns, complaints, privacy requests, and account-deletion requests may be directed to:
Shelter From the Rain, Inc.
P.O. Box 24195
Savannah, GA 31403
Email: [email protected]
Telephone: 912-232-5860
